1. Who is a professional manager? Why should a manager work towards retaining talent in the organization? 20

2. Write a note on MIS. 20

3. What are the different phases of decision making process? 20

4. Discuss the advantages and disadvantages of group decision making. 20

5. How would you implement an MBO process as a manager and ensure that an MBO does not fail. 20

6. What are the sources of conflict in the organization? Also elaborate on different views about conflict. 20

7. Write short notes on: (10x2=20) a) Communication process b) Barriers to communication

8. Describe different types of organizational structures along with their advantages and disadvantages. 20

9. Discuss the various methods of control. What kind of strategies is used for control? 20

10. Write short notes on: (10x2=20) a) Planning in Tourism b) Developing interpersonal Skills