1. What do you mean by open office? What are its merits and demerits? (20)

2. What do you mean by correspondence? State the advantages and disadvantages of centralised correspondence. (20)

3. Distinguish between the following : (a) Bias and error in data (b) Internal and External Noise (c) Hardware and Software (d) Centralisation and Decentralisation of filing (4×5)

4. Briefly comment on the following :

(a) Suggestion systems are used in many offices as a means to promote upward communication between the employees and the management

(b) Standardisation is essential in the office

(c) The trend among business enterprises is to mechanise their efforts

(d) The purpose of Organisation and methods is to secure maximum efficiency expert application of scientific methods of organization (4×5)

5. Write short notes on the following : (a) Organisational Manual (b) Leasehold building for office accommodation (c) Loose – Leaf index (d) Departmental Mail Service (4×5)